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Terms of Trade
Set out below are the terms and conditions of sale between
Quantronics and the Customer. Quantronics will be refered to as the "Supplier".
Conditions of Sale
1 The Customer by executing an order or registering for
an online account hereby accepts the within terms and conditions applicable
to all sales between it and the Supplier.
2 The Customer acknowledges that the Supplier may vary
the Conditions of Sale by notice to the Customer. The varied conditions shall
apply 7 (seven) days after the notice has been posted on the website.
Complaints - Time Limits
3 Any complaint as to the goods supplied must be made
in writing to the Supplier within 7 days of delivery of the goods. Any complaint
made after the expiry of 7 days of delivery will not be accepted by the Supplier.
All complaints must be made through the ‘return to manufacturer authority’
“RMA” section of the website. Should there be a problem contacting
the website, or filling details, customer must make all reasonable efforts to
inform the supplier of any problems.
4 If the complaint by the Customer is accepted by the
Supplier, the Supplier has the sole discretion as to whether to replace the
goods the subject of the claim, fix or to credit the appropriate proportion
of the purchase price of the goods relevant to the complaint.
Title
5 Title of the goods shall not pass to Customer until
full payment has been received by the Supplier. Notwithstanding delivery of
the goods if the Customer does not pay for the goods within the time limits
set out below, the Customer irrevocably authorises the Supplier to enter at
any time into any place where the goods are situated and to repossess and resell
such goods and to retain the proceeds of sale. The Customer further agrees to
indemnify the Supplier for any and all costs incurred in the repossession and
sale and any shortfall on sale of the goods repossessed.
Risk
6 Notwithstanding that title in the goods does not pass
by delivery of the goods, the goods are the responsibility of the Customer from
the date of delivery. The date of delivery is taken to be either of the following;
6.1 The date of delivery to the Customer or Customer's
premises by the Supplier or any agent of the Supplier;
6.2 The date of collection of the goods by the Customer or any agent for and
on behalf of the Customer from the Supplier.
Defective Goods
7 The Customer acknowledges and agrees that the Supplier
is not liable to the Customer for any loss, whether direct or indirect, or as
a consequence of any defective goods supplied other than to the amount of the
price for the defective goods paid by the Customer to the Supplier.
7.1 Customer understands that under no circumstances is
postage, carriage or delivery fee's refunded to the customer.
Payment - Invoice Accounts
8 Interest will be charged on overdue accounts at the
rate of 2.5% per month from the due date for payment until payment in full is
received by the Customer.
9 In the event that the Customer does not pay to the Supplier
the sum set out in the invoice for goods supplied and the Supplier takes action
to seek repayment of the sum set out in the invoice, then the Customer agrees
to indemnify the Supplier for any and all expenses incurred (including if applicable
solicitor/own client costs) in the recovery of any monies owing to the supplier
by the Customer.
Payment - Cash Accounts
10 Payments are to be made prior to goods leaving the
Supplier's premises.
Expiration of Provision of Credit
11 Any agreement for the provision of credit to the Customer
agreed to by the Supplier shall expire if any of the following events occur:
11.1 Any money owing by the Customer to the Supplier is
not paid on or before its due date;
11.2 The Customer being a company - any application is made for the winding
up or the appointment of a receiver and/or administrator and/or controller to
the Customer;
11.3 The Customer being an individual - enters into a composition of its creditors
or any execution on a judgment is not satisfied in full;
11.4 The Customer does anything that is a fundamental breech of the agreement
between the parties.
Upon the happening of any of the above events, any and
all credit granted by the Supplier to the Customer will automatically expire
and any and all monies due by the Customer to the Supplier at that time shall
become immediately due and payable.
Warranties
12 The Supplier's liability shall extend only to the repair
or replacement of goods under warranty.
13 The Supplier shall not be liable in any manner whatsoever
either to repair or replace goods or at all if the goods purchased by the Customer
from the Supplier have been used incorrectly or misused.
14 Should goods be returned for repair and are found to
be non-faulty, a fee for the inspection of goods charged at AU$40 per half hour
service fee may be charged. Goods will not be released until this fee is paid,
and return shipment is also paid.
15 Costs associated with returning goods to supplier will
be the responsibility of the customer. Quantronics will not be liable for any
charges, miss-deliveries or lost mail. Please make all steps necessary to insure
goods and retain a proof-of-delivery.
16 Any warranty in relation to the anti-static nature
of the goods will be automatically discharged if goods previously supplied in
anti-static protection and packaging and the subject of a warranty claim are
not returned to the Supplier in their packaging.
Warranty Periods
17 All products on the Quantronics Website have the applicable
warranty period and warranty type viewable upon viewing the product details.
The following points will deal with terms of warranty per each specific warranty
type
18 12 Month – A 12 month warranty covers repairs
and exchanges of faulty products for a maximum period of 12 months from purchase
date.
19 6 Month – A 6 month warranty covers repairs and
exchanges of faulty products for a maximum period of 6 months from purchase
date.
20 3 Month - A 3 month warranty covers repairs and exchanges
of faulty products for a maximum period of 6 months from purchase date.
21 DOA – A DOA warranty only covers repairs and
exchanges of faulty products for a maximum period of 14 days from purchase date.
Cancellation of Orders
22 Upon cancellation of a written Client order, the Client
must put same in writing and forward to Quantronics immediately. For internet
orders, orders may only be cancelled either by email or telephone prior to the
receipt of payment, or receipt of shipping advice from Quantronics. Once payment
has been received, and goods shipped, customer may only cancel an order by returning
goods to Quantronics under the standard terms and conditions set forth in “returns”
Returns (Wholesale)
23 Returns for credit of goods supplied will be accepted
at the sole discretion of the Supplier, proof-of-purchase must be supplied.
24 In certain circumstances, a 20% restocking charge may
apply for returned goods OR should goods be returned for repair and are found
to be non-faulty, an inspection fee charged at AU$40 per half hour may be charged.
25 To be entitled to a return for credit, the returned
goods must have the relevant packing slip or invoice number returned with them
and must be in a complete format with unmarked packaging and manuals.
Note: If it does become necessary to arrange for a return,
the Customer is requested to complete a RMA Form (Available on our main website)
before returning the goods for which a credit or repair sought. Returned items
must be accompanied with an RMA Sequence number. Any items returned without
a sequence number will be returned to sender.
Returns (Retail)
26 Same as points 23 to 25
27 Returns for credit of goods supplied will only be considered
for a period set forth in sections 20 to 27 applicable to products individual
warranty type from invoice date.
28 Sale or Return (SOR) requests will only be considered
within seven (7) days from invoice date and only for Retail Products.
29 Sale or Exchange (SOE) requests will only be considered
within fourteen (14) days from invoice date and only for Retail Products.
30 An item will only qualify for Dead on Arrival (DOA)
status if it fails within 7 (7) days from the Customer's purchase date. Proof
of purchase, which shows the purchase date is required for an item to be approved
as DOA.
Goods on Approval
31 Goods may be supplied "on approval" at the
sole discretion of the Supplier. Any and all goods supplied on approval will
be done so only on the provision of a Customer order number. Any and all goods
supplied on approval shall be returned to the Supplier within 14 days failing
which the invoice rendered at the time of the supply of the goods on approval
will become payable in accordance with the invoice account terms referred to
above. Any and all goods supplied on approval shall be subject to the conditions
as to risk referred to above.
Privacy Policy
32 Quantronics will never pass your personal information
including email address, name, telephone number or billing information to any
3rd parties without consent. Quantronics will only ever use your information
with your permission or for the purpose of collecting money or goods to which
are overdue.
Security
33 All credit card numbers are stored offline in a 128bit
strong encryption database. These numbers can only be decrypted by senior billing
staff.
Severability
34 If any provision or part of a provision of these conditions
is held not to be enforceable or might prejudice the application of the conditions
relating to ownership of the goods, the provision or part of the provision held
not to be enforceable or prejudicial shall be severed from the operation of
the contract and the rest of the conditions not so severed shall remain in full
force and effect.
Applicable Law
35 The interpretation, construction and performance on
the terms and conditions above and the rights and remedies of the Supplier and
Customer shall in all respects be governed by laws of the State of New South
Wales and the Customer by executing these terms and conditions hereby submits
itself to the jurisdiction of the Courts of that State. |
